Surgical Instrument Repair Services
Hospitime Instruments Only
Hospitime provides assessment, repair and servicing for instruments manufactured or supplied under the Hospitime brand only. We do not repair instruments belonging to other brands or manufacturers.
Submit a repair request
Only Hospitime instruments are accepted
The instrument must be identifiable as a genuine Hospitime product. Submitting a repair request does not guarantee that the instrument can be repaired.
Out-of-warranty repairs are chargeable
Repair costs are calculated after assessment, based on the actual work, labour time, applicable processing, consumables, refinishing and courier charges.
Approval is required before repair
Hospitime will assess the instrument and provide a repair-cost estimate where repair is feasible. Work begins only after you approve the quotation.
How Repair Costs Are Calculated
The estimate depends on the instrument, its condition and the repair work required, and may include the following. The items below are for example and reference only; they are not a price list or a quotation.
Labour / workmanship hours
Time required by our technicians to inspect, dismantle, repair, adjust and reassemble the instrument.
Scissor tempering removal
For applicable scissor repairs, removal of existing tempering may be required before the repair work.
Consumables
Applicable repair materials and consumables used during the process, such as abrasives or other required materials.
Re-tempering
Re-tempering the instrument where required after the relevant repair work.
Refinishing
Applicable finishing, polishing or surface-restoration work needed after the repair.
Courier charges
Applicable outbound and return courier costs.
Important: not every repair requires every operation listed above. The final estimate is based on the actual work and the charges applicable to the instrument.
A formal quotation is provided where repair is feasible. Repair work does not begin until you approve the quotation.
Our Repair Process
A simple process from request to return.
Submit repair request
Fill in the form with the instrument details and, if you wish, photographs.
Team reviews details
Our After Sales Team checks the information and may contact you for more details.
Assessment and estimate
We assess the instrument and, where repair is feasible, send you a quotation.
Customer approval
Repair work begins only after you approve the quotation.
Repair and return
Once approved, the instrument is repaired and returned by courier.
Please wait for instructions before shipping any instrument. The team will tell you about shipment, packaging, decontamination and the receiving address.
Frequently Asked Questions
Do you repair instruments from other brands or manufacturers?
No. Hospitime Repair Services accepts only instruments manufactured or supplied under the Hospitime brand. We do not repair products from other brands or manufacturers.
Are out-of-warranty repairs free?
No. Out-of-warranty repairs are chargeable. The instrument must first be assessed, and a repair-cost estimate will be provided where repair is feasible. Work begins only after the customer approves the quotation.
How is the repair cost calculated?
The cost is based on technician labour and workmanship hours, applicable consumables, and the processing required. For applicable scissor repairs, this may include removing existing tempering, re-tempering and refinishing. Courier charges are also included where applicable. Not every repair requires every operation.
Will you start repairing my instrument immediately?
No. Submission is only a request for assessment. The team must review the details and, where possible, provide a quotation. Repair work starts only after you approve the quoted cost.
Can every damaged Hospitime instrument be repaired?
No. Repair feasibility depends on the instrument, the nature and extent of the damage, the availability of any required parts and technical assessment. The team will advise you after reviewing the instrument.
What information should I provide in a repair request?
Provide the product name or code if known, quantity, a clear description of the fault, how the instrument was used, purchase details and clear instrument photographs if available. This helps with preliminary assessment but does not replace physical inspection where required.
Can I ship the instrument before receiving instructions?
Please submit the repair request first and wait for instructions from Hospitime. The team will advise you about shipment, packaging, decontamination and the appropriate receiving address before you send the instrument.
Does a repair request mean my warranty claim is accepted?
No. A repair request and a warranty claim are different. Warranty eligibility is assessed separately under the applicable limited warranty policy. The final decision rests solely with the Hospitime After Sales Team.
What happens if my instrument is not covered under warranty?
Hospitime may offer repair or servicing at an additional cost, subject to technical assessment, feasibility and your approval of the quotation. If repair is not feasible, the team will advise you of the available next steps.
How can I check my repair-request status?
After submission, you should receive a reference number. Use it when contacting [email protected] to ask about the status. Any automated acknowledgement confirms receipt only and is not a repair or warranty approval.
Need help with a repair request?
Contact our After Sales Team. Contact page
Email us
Chat on WhatsApp
Submit a Repair Request
Provide the details below so our After Sales Team can review your instrument and advise on the next steps. Submission does not guarantee repair or warranty coverage.
Important Information
Warranty is assessed separately
Acceptance for repair does not mean an instrument qualifies for warranty coverage. Warranty decisions follow the Limited 1-Year Warranty and review by the Hospitime After Sales Team.
Not covered under warranty?
Hospitime may offer repair or servicing at an additional cost, subject to technical assessment, feasibility and your approval of the quotation.
Final decision
Repair feasibility, repair scope, warranty eligibility and claim disposition are subject to assessment by the Hospitime After Sales Team. No repair work begins before the applicable quotation is communicated and approved.